We offer a quick response time, within 24 hours, along with great customer service. Please reach out with any questions. We would love to hear from you!
For you convenience we have answers to Frequently Asked Questions below.
Frequently Asked Questions
Please read our FAQ before sending us a message.
Most of the orders are shipped via FedEx. However, there are times when UPS and the USPS are used for shipping.
Our home kitchen is not free from allergens, unless it is marked “Allergy Free.” We manufacture all baked goods and homemade candy from the same equipment. Packaged in the same facility as peanuts, tree nuts, wheat, soy, sesame, and milk products.
Currently, the payment options include: VISA, Apple Pay. PayPal and Google Wallet.
Orders ship from New Hampshire and takes 1 – 2 days to process. If an order is placed around the holidays, it can take a few days longer. Depending on where the order is shipped, the average time for an order to be received is up to 5 days.
During the hot months, we try not to ship late in the day on Friday, and may decide to wait until Monday, to avoid melting. If shipped during extreme heat, an ice pack option will be available.
Yes, we make every attempt to provide a tracking number when the order is shipped.
It is common for packages to be marked as delivered when it has not, especially with the USPS. Please do not panic. Check by your mailbox, look around your property, and check with neighbors. If the package can not be located, using our Contact Us form, please fill in the information and provide the tracking number. We will contact the shipping company on your behalf. If the shipping company still can’t locate it, the package will be marked as stolen and there is nothing we can do because it’s beyond our control.
Yes, an invoice is processed and sent at the time the order is placed, if placed online.