Exchange/Return/Refund Policy

Our goal is to make sure our customers and gift recipients are completely satisfied. If an item arrives damaged or you’re not happy with your purchase, as a result, you may exchange it within 15 days of purchase. Customer is responsible for all shipping costs associate with the return or exchange. Shipping charges are not refundable.

To initiate an exchange, please contact us via email at [email protected]. 

When initiating an exchange, please include the following information:

• Your name
• Order number
• Details of the product
• Reason for the exchange

Once we have received your exchange request, we will review and confirm the exchange within 48 hours. We will then send you instructions on how to return the item. Upon receipt of the returned item, we will ship the exchanged item to you.

On the contrary, if the package was damaged during shipping, please send pictures of the damaged box for review. Upon determination, a replacement will be shipped free of charge.

Non-Returnable

All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, opened products, baked goods, desserts, candy, gift cards, wellness products, and consumable goods.

Cancellation of Items Ordered

Once an item is prepared for shipping or in transit it can not be cancelled.  Please see our Exchange and Returns Policy.

We hope you are happy with your purchase, but if you have any questions or concerns about any of our Exchange and Returns Policies, please contact us and we will be happy to assist you.

Refunds

Refunds are given is a product appears to be defective and non-functioning. Small defects do not apply.

Timeless Desserts, LLC reserves the right to the right to refuse any exchanges, returns, or refunds.